Return / Exchange Policy:
We strive to provide the best customer service, and we will always make things right whenever possible. We work hard to find proactive solutions during this challenging time and we have a few policies in place to help us do so!
Our policy lasts 10 business days from the confirmed tracking delivery date. If 10 business days have gone by since your purchase delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The decision to grant a return is still at the discretion of our customer support agents.
Exceptions / Non-returnable Items:
If an item is listed as a mask, sale item, limited release / pre-sale, or custom item, we are unable to offer a refund or exchange unless your order was fulfilled incorrectly or arrived damaged.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Products / Stock Shortages:
Due to ongoing supply chain issues, product photos are solely to show themes and imagery/graphics. Products are subject to change based on availability.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Starting a Claim:
To start a return or exchange claim, please email firstname.lastname@example.org to get started!